Call Centres UK
Ever thought of using your UK based call centre as a marketing tool, well many others have. In fact, some companies are changing back to UK based services for that very reason.
08 Direct offer full UK support, with designated account managers and call centres. We believe in excellent customer service and always put you first. Why do we do this? Read the article below!
Foreign call centres seem like the ideal way to save costs and expand business growth. So why are companies advertising the fact they have call centres in the UK?
Large companies such as Powergen UK and Esure have recently reverted back to call centres UK after dipping their toe in the foreign market, so what went wrong?
Why use foreign call centres?
Foreign call centres offer a cheap labour force, many staff members being of graduate calibre. Companies can increase the size of their call centre to deal with high call volumes at a fraction of the cost.
- Cheap setup costs
- Graduate staff members
- Increase in available staff
Where did it all go wrong?
Some companies have noticed a decline in customers using their services, being disgruntled with the lack of customer service. Consumers feel they are being overlooked for the sake of cost, to the point that some companies have been boycotted.
Strong accents, within the UK and overseas meant difficulties arose when handling difficult or sensitive information. Consumers have highlighted the insufficient training of staff members, often left reading from a script, being unable to deal with complex scenarios.
It was not all plain sailing for UK staff either, having to spend time during their day listening to irate customers complaining about the service they received from call centres abroad.
• Decrease in customer service
• Difficulty in handling sensitive information
• Customer complaints in the UK
• Boycotting of companies using foreign call centres.
If you want a company that prides itself on one to one service then 08 Direct can offer the solution.
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- Auto Attendant Scripts
- Forward Calls
- Free Auto Attendant
- Free Fax Number
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- Call Recording
- Call Whisper
- CLI
- Disaster Recovery
- Free fax to email
- Hosted Telephony Solutions
- Hunt Groups
- Memorable numbers
- Online management
- Phone Directory
- Small business Telephone system
- Text Marketing
- Voicemail UK
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