Telephone Call Management Solutions

Inbound Call Management Features

• Auto attendant/IVR – allows customers to be transferred to the relevant person/department automatically.
• Voicemail – records a message which can be accessed remotely by phone or email.
• Call Whisper – Alerts the receiver to the source of the phone call. Helpful for monitoring marketing campaigns when multiple 08 numbers are being used.
• Fax to Email – Enables your business to receive faxes straight to a designated email inbox.
• Welcome Message – Greets customers with a personalised welcome message.
• Calls can be directed from one telephone number to another through automatic routing.
• Calls can be directed through a directory of numbers if a particular individual is busy.
• Ring groups can be used to keep a caller on hold until a number becomes available.
• Location-based routing means customers can be directed to local offices of national companies.
• Calls can be routed depending on the time and date received.

Many telecommunications specialists now also provide telephone call management statistics, enabling businesses to redirect calls, auto-map telephone numbers and analyse call trends.

Telephone call management is a simple but effective way of enhancing your business image and improving customer service. Small businesses can benefit from a large company image as well as national presence.