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Disaster Recovery

Disaster, that’s a strong word! Learn how to monopolise your options when things go wrong.

Millions of businesses rely on the support network supplied by telecommunications, whether this is online support or business telephone systems. To use your telecoms systems to their fullest capacity means having them available 24 hours a day 7 days a week.

If anything interrupts this usage of the telecoms environment it can result in huge losses for the company in terms of loss of sales, customer dissatisfaction and staff down time. It is for this reason every business should have a disaster recovery plan.

Hosted telephone solutions offer the perfect remedy for all disaster recovery as they support a company’s needs externally. The host system sits aside from in-house equipment meaning it is not set to one geographical location.

Disaster recovery is necessary in cases where office space becomes unusable, maybe from fire, flood or simply changing offices quickly. A designated host system can redirect presentation numbers onto different billed numbers.

This means when an emergency takes place, a disaster recovery plan can direct calls to individual mobile phones, landlines or temporary premises.

This also rules out the need to reboot or restore a damaged system, as well as staff members not having to cope with back logs and unnecessary complaints.

With a hosted telephone system features can also be implemented to aid in disaster recovery, such as messages informing customers of any disruption or a time at which they will have their call returned.

This allows call flow to be distributed evenly, in manageable loads. Call management features including IVR, auto attendant, voicemail and fax to email mean your office can be carried with you. Where telephone systems require an online connection, access can be granted through mobile handsets, allowing a business telephone system to be constantly available.

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