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Hunt Groups – Follow Me

Follow me, I think I can hear someone, are you free…….Hunt down that free line using one business number to contact several staff members, with follow me routing

Hunt groups or follow me routing is an intelligent call management system which allows several individuals to be contacted through one number. This is particularly beneficial for staff members who work shift patterns or are away from the office sporadically.

Hunt groups or follow me routing is a system by which several lines can ring simultaneously until a call is answered. Phone lines can ring in a designated order of individuals, groups or several numbers in use by one person i.e. landline and mobile.

Hunt groups can hold up to 40 different numbers, all accessible from a single number. These numbers can then be divided into groups, for example hunt group 1 may only be available in the morning; this means that if a call is made in the afternoon the system will automatically divert the call to hunt groups 2 and 3 for example. Calls can be directed in a linear or circular fashion, as well as randomly as lines become available.

High volume traffic can be handled efficiently by sharing the inbound calls with several staff members. Numbers can be included into the hunt groups easily when hosted remotely, which can be beneficial for businesses experiencing high staff turnover or in need of additional numbers due to an increase in demand.

If all designated numbers within the hunt groups are busy then a call management solution, a message, voicemail or call queue service can be incorporated.

Hunt groups or follow me can be managed easily and are fully controlled in regards to business needs. Hunt groups or follow me routing can distribute calls evenly, which is important if staff commission is a business incentive, or calls need to be sent to the highest performers first. They can be administered to business needs offering specific customisation.

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