Call Management – Phone Number UK Directory

I’m afraid all the lines are busy, let me pop you on hold and I will get back to you? Eliminate the stress of numerous lines on hold. How one number can track several people with a hunt group/directory service.

Businesses can introduce a phone number UK directory into their call management solutions. Used in conjunction with IVR (Interactive Voice Recognition) or Call Queuing, customers can be directed to the correct individual or department.
Phone number UK directories (Ring/Hunt Groups) are a range of extensions which will ring simultaneously until the call is answered. This is established through a group number which is used for advertising but means customers are not placed on hold or in a queue if one individual is busy.

Features of phone directory/ring groups:

• Ring all phone directory numbers until the call in answered.
• Hunt/Round-robin rings each available phone directory number in turn.
• Ring in a designated order, 1st number, 2nd number and so on.
• Ring available phone directory numbers randomly.
• Ring the first phone directory available free number
• Hunt/round-robin with memory which remembers where the last call was placed.

Several extensions attached to one group number means that high volume traffic can be handled efficiently. Increased staff members or companies that experience high staff turnover do not require additional telephone numbers as only one group number is required.

Call Queue.

Call queuing allows customers to hold until a company representative becomes available or exit the call after leaving a voicemail message. Call queuing is particularly useful for businesses, allowing more callers than available destinations, ensuring that calls are not missed along with important information.

Call queuing is available with numerous number ranges including 0800 numbers, 070 numbers, 0871 number and 0844 numbers. Attaching a call queue to a freephone number means customers are more likely to hold (subject to enticing hold music) which increases sales and revenue.

It also provides a customer focused image, giving the impression that customer views are important and an open attitude to customer satisfaction.