April 8, 2013 3:59 pm |
Ok, so a customer has found your business, has probably checked out your website and is now calling you to find out more about what you can offer them. This phone call is vital, it could be the difference between whether they give you their business or they don’t, so it’s in your interest to get it right!
Telephone etiquette is something so important to a business’ success and reputation yet many people seem to let it fall by the way side. Your potential customers should be made to feel valued or else they’ll hang up and look to one of your competitors. Telephone customer service can be a minefield of possible errors, so here at 08Direct we have created a top 10 list of tips of how to avoid customers hanging up, increasing the scope for new business and potential new revenue.
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March 14, 2013 10:20 am |
Small businesses have been choosing to use non-geographic numbers for years as it gives them a nationwide presence. But how, and why, does using a non-geographic number help you gain the trust of your customers?
So you’re a start-up business based in a small town and you believe your location is hindering your business’ growth, because potential customers don’t think your services can be stretched for use outside your immediate area.
The easiest and best way you can rectify this and have your services used, and trusted, nationwide is by using a non-geographic number, a number that isn’t location specific, throwing open the potential to serve customers nationwide. Customers will now think that your business is UK-wide so will be willing to call, and more importantly trust, you regardless of location widening the possibility for immediate growth in customer numbers and customer trust.
Not only can simply having a non-geo number as your main business number build trust, but the additional benefits it brings can aid your business growth as well. Once you’ve decided which number you want, you can then choose where you want to receive your calls to, so that you can guarantee every call made to you will be picked up.
You’ll also gain the benefits of a professional call management package, so every single call your business receives is dealt with in a professional manner. You have many elements to choose from, how you set up your number is up to you. You could simply just opt for a voicemail or you can add call forwarding, call whisper, a welcome message or an IVR.
Call management is the perfect way to ensure your customers receive the best service your business can give, in turn encouraging trust amongst you and your customers. It’s widely accepted that a business’ call volume increases when using a non-geo number, so your call management package will help you professionally serve every customer’s call, even at your busiest times of day.
September 21, 2011 9:03 am |
Photo courtesy of Science Photo Library
However advanced technology gets, a phone call is often the most effective way to communicate. This is perfectly illustrated by the couple from London who became trapped in a remote ravine in the Amazon jungle.
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August 12, 2010 10:16 am |
With an Array of Competitive Telecom Service Providers, Which One Should You Choose?
Telecom service providers can differ immensely, so which one do you choose? We have compiled a checklist to help you get started.
No matter what people say, price is always the most important factor when choosing any kind of service. Make sure you can get the most competitive price with the most appealing rebates and services in the industry.
Per Second Billing
Make sure your telecom service providers bills per second instead of rounding up your call cost minutes. This can make massive savings on the cost of your billed calls.
Call Management Packages
Pick a provider that values your custom by including management solutions and an intelligent working infrastructure. Integrated call services can transform the professionalism and organisation of your business.
Numbers Provided Directly by Ofcom
Make sure your telecom service providers receive all their numbers directly through Ofcom.
Range of Numbers
Choose telecom service providers with a range of numbers to allow you to select the most relevant for your business.
Designated account managers will be able to help you with specific business needs. Work with a company that works with you.
If telecom service providers receive good feedback they will always make this easily accessible, therefore if a company lacks testimonials go for the one that has proof their customers are happy.
Range of Services
Choose telecom service providers with an array of services that work together to create a call package that benefits your business.
For any of the above benefits choose from 08 Direct’s range of non geographical, 08 and 03 number ranges.