Posts Tagged ‘Call Routing’
Wednesday, November 30th, 2011
So, we’re halfway through the day which has seen more than one million public sector workers in England go on strike over pension changes.
Whether the strikes are right or wrong is not our place to argue, but the impact on business is undeniable.
With the majority of schools closed due to the teachers’ strike, working parents have faced huge challenges to find childcare in order to be able to go to work. Those who can’t find cover have had to take the day off, leaving some businesses short staffed.
One positive impact of the disruption (for me, anyway!) was that the rush hour traffic was lighter than usual this morning. But anyone using public transport to get to work has faced a whole different set of problems, with the strikes meaning the some services are cancelled altogether. Others are running on limited service.
The strikes highlight the need for disaster planning to ensure continuous service for your customers, even if your staff can’t get into the office to answer the phones. (more…)
Tags: 03 number, 03 numbers, 08 Direct, 08 number, 08 numbers, 0800 free phone number, 0800 freephone number, 0800 number, 0800 Numbers, 0844 number, 0844 numbers, 08direct.co.uk, auto attendant, Call Forwarding, Call Routing, call whisper, fax to email, free fax to email, freephone number, hunt group, Interactive Voice Response, IVR, national 0844 number, non geographic numbers, non geographical numbers, number translation services., online service management, public sector strikes, ring group, work from home, working from home
Posted in non geographic numbers | 1 Comment »
Friday, October 7th, 2011
As a business owner, I bet you get several calls a week from companies promising to upgrade your office technology with revolutionary new systems that will transform the way you work.
But when you take the plunge and install this technology, you find that these claims were overhyped, or certainly premature, as the technology fails to work as well as you were expecting, or deliver the benefits that justified the investment.
Phone systems are a classic example of this. With the advent of the Internet and mobile communications, many people have forecast the demise of the office phone as it becomes superseded by newer, more advanced technology. (more…)
Tags: 08 Direct, 08 number, 08 Number News, 0800 free phone number, 0800 Numbers, 08direct.co.uk, business startup, Call Forwarding, call management, Call Routing, call whisper, fax to email, freephone number, Freephone Numbers, Interactive Voice Response, national 0844 number, non geographic numbers, non geographical numbers, non-geographical number, number translation services., Services, small business, small business 0800 number, Small Business Advice, telecoms, voice to email, Voicemail, welcome message
Posted in business telephone systems | 2 Comments »
Thursday, October 6th, 2011
In his Party Conference speech yesterday The Prime Minister said that you can’t get out of debt by spending more money.
Of course, I’m paraphrasing, because a) party conference speeches are long and boring and b) in business, you are already well aware of this and that’s why in times of recession businesses seek to reduce costs wherever possible.
In many cases, the marketing budget is often the first casualty, but this has a negative influence on sales and profitability. So although there is some sense in what David Cameron said, we believe you have to cut the right costs and spend your remaining money in the most effective ways. (more…)
Tags: 08 Direct, 08 number, 08 Number News, 08 numbers, 0800 free phone number, 0800 freephone number, 0800 Numbers, 0844 number, 0844 numbers, 0845 numbers, 08direct.co.uk, auto attendant, Budget cuts, business advice, business startup, Call Forwarding, call management, Call Routing, Call Statistics, call whisper, David Cameron, fax to email, freephone number, Freephone Numbers, Interactive Voice Response, IVR, marketing effectiveness, marketing tracking, national 0844 number, non geographic numbers, non geographical numbers, non-geographical number, number translation services., Services, small business, small business 0800 number, Small Business Advice, telecoms, voice to email, Voicemail, welcome message
Posted in Tips for business | 1 Comment »
Wednesday, September 21st, 2011
Photo courtesy of Science Photo Library
However advanced technology gets, a phone call is often the most effective way to communicate. This is perfectly illustrated by the couple from London who became trapped in a remote ravine in the Amazon jungle. (more…)
Tags: 08 Direct, 08 number, 08 numbers, 0844 numbers, 08direct.co.uk, auto attendant, business advice, business startup, Call Forwarding, call management, Call Routing, Interactive Voice Response, IVR, small business
Posted in Business News, business telephone systems, non geographic numbers, Tips for business | No Comments »
Monday, February 14th, 2011
So, Sony has unveiled its new Xperia Play handset, which is more commonly known as the ‘Playstation Phone’, at the Mobile World Congress 2011 in Barcelona.
Everyone is talking about the four-inch multitouch screen and a slide out PlayStation-style controller not to mention the graphics processor and promise of “silky smooth 3D mobile gaming”. (more…)
Tags: 08 Direct, 08 number, 08 numbers, Call Forwarding, Call Routing, non geographic numbers, non geographical numbers, non-geographical number
Posted in 08 Number News, 0844 numbers, Business News, Tips for business | No Comments »
Monday, February 7th, 2011
Lloyds TSB’s latest Business in Britain survey has revealed that although the economic recovery picked up pace in the second half of 2010, the start of 2011 doesn’t look quite so rosy with UK companies expecting sales to decline. So it is no surprise that overall business confidence is down.
Just what you need – more doom and gloom! Well, not quite…because with every challenge comes an opportunity.
If you think your sales and orders are going to suffer then you need to pull out all the stops and look for new ways to get your sales lines ringing. So here are five top tips from 08 Direct to increase your sales: (more…)
Tags: 0844 number, auto attendant, call prompts, Call Routing, call whisper, voice to email, Voicemail, welcome message
Posted in 0844 numbers, Business News, non geographic numbers, Tips for business | 21 Comments »
Wednesday, August 11th, 2010
Do you have too many incoming calls to deal with? Are customers left on hold until you are able to pick up the line? Call Routing is the solution to your problems.
Call routing is the ability to direct your inbound calls to a variety of extensions depending on your business requirements. Tailored to your individual needs, call routing means you never miss a potential customer’s call, improving your customer service, increasing sales whilst reducing costs.
Calls can be distributed between available members of staff or directed to those with the most relevant experience. What is particularly useful is the fact that all lines can be accessed through one billed number, meaning you can keep your stationery costs and marketing low, with calls directed through call routing.
Call routing can work in two ways, either through Hunt Groups or Ring Groups:
Hunt Groups direct calls to free lines after a set number of rings.
Ring Groups all calls to ring on multiple lines simultaneously.
Benefits of Call Routing
Never miss a call
Direct to your most experienced member of staff
Divide calls evenly between staff members, useful if employees are working on a commission basis.
Increase customer service
Increase efficiency
Reduces cost and increases sales
High call volume turnover
Tags: Call Routing, Hunt Groups, Ring Groups
Posted in business telephone systems | No Comments »
So, we’re halfway through the day which has seen more than one million public sector workers in England go on strike over pension changes.
