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Customer Service

Startup Telecoms: The mystery solved!

You’re setting up your business, you’ve got your finances sorted, your business plan is in place, your website is set up and you’re ready to begin. But what about your telecoms? It’s one part of a business that is vital to have in place but is rarely reviewed, you usually choose a package or system…

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Come See Us At The Business Startup Show – June 6th & 7th

It’s been busy here in the 08 Direct office over the last couple of weeks as we’ve been putting the finishing touches towards the preparation for our stand and seminar at the Business Start Up Show, which will be held at the end of this week on 6th and 7th June at the Excel in…

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The ‘Lost Art’ Of Customer Loyalty

Small business owners are being reminded of the importance of friendly customer service to ensure customer loyalty and business growth, as a new report has found that many SMEs are overlooking this. The report, published by Barclays, found that a smile and a friendly hello is the most common reason why consumers feel loyal to…

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10 Tips On How To Keep Potential Customers Interested

Ok, so a customer has found your business, has probably checked out your website and is now calling you to find out more about what you can offer them. This phone call is vital, it could be the difference between whether they give you their business or they don’t, so it’s in your interest to…

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