FAQ - Frequently Asked Questions
Here at 08 Direct we try to provide our customers with as much information as possible. Below is a list of some of the more frequently asked questions. If you have any further questions please do not hesitate to contact us.
- How are you able to provide an 0844 number and all the additional services for free?
We make our money through the calls you receive on your 0844 number. When a customer calls you, the few pence that they pay covers the cost of us hosting your number and the cost incurred from setting up all the free call services for your business.
All that we ask is for you to change your business contact number on your website, and start advertising your 0844 number.
- Is there a minimum contract when directing to a landline?
No. At 08Direct we never ask you to enter into a minimum contract, and depending on which number and package you select there could be no commitment from you whatsoever.
If you connect an 0844 number to a UK landline, there are no costs to you. However, please be aware that after 3 months if you are not generating enough minutes on your number you will be asked to pay a monthly low user fee. For full details please see our Terms and Conditions.
If you connect your 0844 number to a mobile, or select an 0800 or 03 number, you will need to set up a direct debit. This can be cancelled at any time with 30 days notice.
- Can I keep my existing numbers?
Absolutely. Non geographic numbers simply forward to your landline or mobile phone number. There is no limit to the amount of phone numbers you can have directed to the same target.
- Do I need to purchase any hardware?
No, all hardware is hosted at our secure premises. You are not required to make any financial investment to start taking advantage of our numbers, apart from any monthly direct debits.
This also means that there are no installation costs, training costs or insurance as this is already supplied, supported and covered by us.
- Can you direct calls to mobile phones?
Any one of our numbers can be directed to a mobile phone, however there are costs involved. If you would like to direct one of our non-geographic numbers to a mobile, all our packages are clearly available during our order process.
When on our basket page, simply select your desired number range, pick a number and then input your destination number. This will bring up all your package options, for more information please don’t hesitate to give us a call: 0844 504 4000.
- How long does it take to setup my new number(s)?
In the case of setting up a free 0844 number to a landline, this will be connected virtually instantly by one of our account managers.
If you have selected a range or package that requires a monthly direct debit payment, we require you to complete and return our DD forms to us. This will be supplied to you as part of your customer confirmation email. Our account managers are always on hand to answer any questions you may have.
Your confirmation email will also contain our T&C’s, please have a read through this document before setting up your number.
- How do I know if my number is being used?
When you register a non-geo number with 08Direct, you will receive a username and password for CodeBlueStats – our online call statistics platform. In CodeBlueStats, you will be able to see how many calls your number is receiving and their duration in near real-time as well as historically.
You can access this at www.codebluestats.co.uk, if you do not have your login details to hand, please don’t hesitate to contact our team who will be more than happy to re-supply these.
- How do I activate additional services such as fax to email?
If you wish to add additional services to your number, whether this be activating fax-to-email, setting up a voicemail or introducing a welcome message, please give us a call: 0844 504 4000 or email email@example.com.
- When will my first payment be taken?
As we bill in arrears your first payment will be taken at the end of the following month once your number is connected. This usually means you pay pro-rata for the rest of the first month, and a full monthly payment in one invoice. There are no upfront payments to make.
- Do you use another billing method apart from Direct Debit?
No, to setup one of our monthly packages you are required to complete our direct debit forms. It only takes a few minutes, and your number can be setup virtually straight after we receive them back.
If you have placed an order you will have received the forms as part of our confirmation email. If not, please don’t hesitate to let us know and we will be happy to re-supply everything to you.
- Will I be asked to enter into a minimum contract?
No, at no point during the order process will we ask you to enter into a contract. All our packages run on a monthly basis and all we require is 30 days’ notice if you wish to cancel. Sometimes your account manager may offer a discount or special promotion in return for you committing to a certain period or upfront payment, however there is no obligation on your part to take this up.
- How do I cancel my package?
All we require for cancellation is 30 days’ notice, as we don’t operate minimum contracts. To request cancellation simply email firstname.lastname@example.org stating you wish to cancel, including your number and company name. As we bill in arrears your final payment will be made at the end of the following month following cancellation. With this in mind, please do not personally cancel your direct debit with your bank as this will mean you will miss payment.