Here at 08 Direct we try to provide our customers with as much information as possible; below is a list of some of the more frequently asked questions. If you have any further questions please do not hesitate to contact us.
How are you able to provide a (08) number and all the additional services for free?
We make our money through the calls you receive on your (08) number. When a customer calls you, the few pence that they pay covers the cost of us hosting your number and the cost incurred from setting up all the services for your business.
All that we ask is for you to change the number on your website, and start advertising your (08) number.
Is there a minimum contract when directing to a landline?
No.. We give our numbers and services away for free when directed to a landline (not including freephone numbers.) If you are unhappy, you can cancel your number within thirty days without incurring any additional cost.
Can I keep my existing numbers?
Absolutely. Non geographic numbers simply forward to your landline or mobile phone number. There is no limit to the amount of phone numbers you can have directed to the same target.
Do I need to purchase any hardware?
No, all hardware is hosted at our secure premises. You are not required to make any financial investment to start taking advantage of our (08) numbers. This also means that there are no installation costs, training costs or insurance as this is already supplied, supported and covered by us.
Can you direct calls to mobile phones?
Any one of our numbers can be directed to a mobile phone, however there are costs involved. If you would like to direct a (08) number to a mobile, please take a look at our mobile package options (see the number range pages on our website.)
How long does it take to setup my new number(s)?
New numbers are live within 24 hours. Freephone numbers and numbers redirected to a mobile will require confirmation with one of our account managers regarding package options.
How do I know if my number is being used?
When you register a (08) number with 08Direct, you will receive a username and password for CodeBlueStats – our online call management and call statistics platform. In CodeBlueStats, you will be able to see how many calls your number is receiving and their duration in near real-time as well as historically.
You can access this at www.codebluestats.co.uk, our designated website which provides you with the administration of your numbers. From this website you can track the number of calls, duration and update the 'Target' destination of your number(s).
How do I activate additional services such as fax to email?
Please contact us to activate these services on your account.
