Additional Services
08 Direct provide a wide variety of Additional Services that aid UK businesses to handle their inbound calls more efficiently and effectively.
There is no need to purchase a PBX system or other specialist equipment to automate or enhance your call handling, 08 Direct does this on a Network level so you don't have to worry about it.
- Automate Call Handling to multiple people / departments / offices
- Portray a professional image
- Make every call count
- Measure call activity and the effectiveness of any marketing campaigns
- No extra hardware needed - IN Services are all "Network based"
- No changes needed to Phone Systems or Telephone Handsets
- Works on any Standard PSTN, Mobile, International or VoIP telephone
Conference Calls
A professional easy to use service, our call conference service has no setup charge, monthly fee or minimum usage. The only cost incurred is a local rate phone call charge.
Call Queuing
If a destination is busy then callers will hear a short greeting message informing them that they are in a call queuing system. Music and an apology message will be played until a destination becomes available, then the longest held caller will be connected.
Caller Statistics
Online call statistics package comes free with any number you choose and will be part of the Call Management Package. Analysis of Call History can be a powerful tool for improving your company's communications. Think of it as feedback from the outside world about your position in the market place, your presence in different locales or the nature of the customers you are attracting.
VoIP Numbers - PSTN to VoIP
All of our telephone numbers can be used as Inbound VoIP numbers, this allows callers from any standard Landline or Mobile phone to contact you wherever you are.
Our system can terminate Calls to SIP, IAX2 and H.323 destinations, so if you currently use an IP PBX service such as an Asterisk Server or any other SIP device, we can deliver Calls to you.
Time Based Routing
We can create time plans so that calls will be routed to certain destinations (can be single landline or mobile numbers or hunt groups and voice mail) according to the time of day/week/month or year.
Calls can be routed to a main number between 9am to 5pm, Monday to Friday, and then to a hunt group, mobile or voicemail outside of these hours.