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Call Management Services

All the services you want, none of the hassle.

IVR Packages & Key Features

At 08Direct each non-geographic number can be supplied with one of our various Call Management packages to suite your business needs. These packages contain services that enable both the smallest and largest businesses to manage and record incoming calls professionally and efficiently.

Think of them as a toolbox packed full of amazing services that will revolutionise the way you handle your calls.

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  • Welcome Message
    Function
    Access to our portal enables you to make changes as and when you wish

    Benefit
    Allows you to be in control of your numbers and map then 24/7
  • Personal Account Manager
    Function
    Access to our portal enables you to make changes as and when you wish

    Benefit
    Allows you to be in control of your numbers and map then 24/7
  • Fax-to-Email
    Function
    Access to our portal enables you to make changes as and when you wish

    Benefit
    Allows you to be in control of your numbers and map then 24/7
  • Online Call Statistics
    Function
    Access to our portal enables you to make changes as and when you wish

    Benefit
    Allows you to be in control of your numbers and map then 24/7
  • Voicemail to email  
    Function
    Voicemail message can be sent to a email address as a WAV audio file

    Benefit
    Unanswered calls are not missed and are instead sent to email address so multiple users can login and respond to the voicemail quickly
  • Disaster recovery  
    Function
    Disaster backup can be implemented if internal lines go down etc

    Benefit
    Business is allowed to continue so calls are never missed in during a line fault or natural disaster
  • Online control  
    Function
    Access to our portal enables you to make changes as and when you wish

    Benefit
    Allows you to be in control of your numbers and map then 24/7
  • Personalised Recordings  
    Function
    Record and upload audio files to the portal or have our in house recording team record them for you

    Benefit
    All messages can mention your company name and information creating a professional image for your customers
  • Call Whisper  
    Function
    Enables you to determine the origin of the call i.e. business or personal, company name

    Benefit
    You will be able to introduce the call as the correct company or department
  • Hunt or Simultaneous Ring Groups  
    Function
    Divert calls to multiple destination numbers either by calling all operators simultaneously or finding the next available operator

    Benefit
    Calls can be sent to numerous operators to ensure that all calls are answered quick and efficiently whilst also allowing calls to be spread across the office.
  • Call Queue  
    Function
    The caller is placed in a queue until the next operator is available

    Benefit
    Important calls aren’t missed as callers are held within a queue that includes hold music and interval messages. Should customer not wish to wait they can opt out to go to voicemail
  • Keypad department options  
    Function
    Divert calls to the correct department or member of staff

    Benefit
    Your customers calls are instantly directed to the correct department to ensure the correct member of staff is dealing with enquiry thus enabling an improved call flow
  • Missed Call Reports 
    Function
    Market how many calls are answered, diverted to voicemail or left unanswered.

    Benefit
    Allowing you to understand when the busy times are to ensure that either staffing measures are put in place or additional IVR features can be implemented so calls can be better dealt with
  • Queue Stats Monitor  
    Function
    Monitor average hold time and understand when your busy periods are

    Benefit
    Allowing you to understand when the busy times are to ensure that either staffing measures are put in place or additional IVR features can be implemented so calls can be better dealt with
  • Time of day routing  
    Function
    Also called time conditioning, used for out of office hours, temporary closures etc

    Benefit
    Calls made during out of hours will not be missed and instead captured on voicemail. Or rather home workers or mobile users will not receive business calls outside of working hours, leaving them to only answer personal calls
  • Data download  
    Function
    Download call data as a CSV file

    Benefit
    Customers can extract the call data and upload it into their internal systems for analysis
  • Free

    per month
  • 9.99

    per month
  • 14.99

    per month
  • 19.99

    per month

Auto Attendant

To run a successful business it often feels like there are not enough hours in the day, so let an auto attendant take the strain, saving you money, increasing response rates and delivering excellent customer service.

Call Forwarding

With Call Forwarding you can improve the speed in which you answer business phone calls and reduce the risk of missing an important business opportunity.

Welcome Message

Give a great first impression of your business by greeting your customers with a welcome message and giving them the option to navigate themselves through to their desired department or person with an IVR.

Call Statistics

With every number connected from 08Direct, you will receive access to your call statistics online.

Call Queue

Using a call queue will keep callers on the line until you are free to take the call. This instantly removes the risk of them calling a competitor due to you being unavailable.

Call Whisper

Whether you’re starting a new business or juggling several, call whisper can help you provide a professional image.

Fax To Email

Gone are the days when an often frustrating fax machine is needed as a communication tool as companies switch to a more convenient fax to email service.

Hunt Groups

Every call your business receives could be a sales enquiry so you could missing out on valuable business if you fail to answer every call

Ring Groups

Set up a ring group so that multiple people or locations receive the call simultaneously, so that you can make sure you never miss a business opportunity again.

Voicemail To Email

Do you have too many calls and too little time? You will never have to miss a call again with 08 Direct’s free voicemail to email service.