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Auto Attendant and Full IVR

To run a successful business it often feels like there are not enough hours in the day. An auto attendant takes the strain, saving money, increasing response rates and delivering excellent customer service.

What is Auto Attendant?

A service provided within a hosted telephony solution. Also known as IVR, it is a system which automatically manages and directs all your business's incoming calls. An Auto Attendant service enables you to divert multiple enquiries to different departments within your organisation, without the need of a receptionist.

Step 1

 

A caller dials your non geographical number and is answered by the auto attendant/IVR.

Step 2

 

A welcome message could be played, then a choice of options e.g.

Step 3

 

Press 1 for sales
Press 2 for accounts
Press 3 for marketing
 

  • Big Company Image
    Auto attendant implies a big company, with several divisions and numerous customers.
  • No Need for a Receptionist
    Calls can be directed to different departments without the need of a receptionist.
  • Markets Products and Services to Customers on Hold
    Provide customers with news on products and services whilst on hold.
  • Free Auto Attendant Scripts with all Non Geographic Numbers
    This service is free with all our non geographical numbers.
  • Improves Customer Relations
    Customers feel their call is important, statistics showing that consumers believe their hold time to be less if greeted with a message or music.
  • Reduces Missed Calls and Increases Sales
    Every customer call is a potential increase to revenue; let your customers know you are willing to listen.