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Welcome Message & Simple IVR

Introduce callers to your business with a professional
welcome message and virtual call diverting

Improve Customer Service with a Welcome Message and Simple IVR

Give a great first impression of your business by greeting your customers with a welcome message and giving them the option to navigate themselves through to their desired department or person with an IVR.

What is a Welcome Message?

A welcome message introduces customers to your business when they call. You can then chose to have answer the call straight away or you can choose to place the customer on hold until a line becomes free.

What is an IVR?

An IVR is a virtual attendant which provides the caller with the option to direct themselves to the right department or person, i.e. press 1 for sales, press 2 for customer care.

How it works


  • You send us your personalised message that you’d like customers to hear when calling your business
  • Our in-house voiceover artist will record your message and upload it to your account
  • Your customers will be greeted with a professional introduction to your business

Benefits

  • Customers receive a professional greeting
    All customers are greeted with a courteous message
  • Improves call response rates
    You will never miss a call again; customers are met with a welcome message and can be kept in a queue if lines are busy
  • No need for a receptionist
    The automated service will answer every call, so there’s no need to employ an extra member of staff
  • Makes a small business appear larger and more professional
    Large corporate businesses use welcome messages, so why not use the same method and make your business seem larger and more established to instil customer trust
  • Can be used to market products and services
    Whilst your customers hold the line, why not use the opportunity to inform them of any new products, services or promotions
  • Saves time and money
    As there’s no need for a designated receptionist, costs are reduced and calls are handled efficiently