Welcome Message & Simple IVR
Improve Customer Service with a 08 Direct Welcome Message and Simple IVR
Give a great first impression of your business by greeting your customers with a professional welcome message and handling their call quickly through call forwarding or voicemail if you're not available and don't want the phone to keep ringing.;
What is a Welcome Message?
A welcome message greets customers when they first ring your company, confirming the destination of the call and holding the customer until a line becomes free.
How it works.
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You decide what you want your customers to hear when they call your business.
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Your message is recorded and uploaded to our system.
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Your customers are greeted with
a professional introduction to your business.
Benefits
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Customers receive a professional greeting
All customers are greeted with a courteous message. -
Improves call response rates.
You will never miss a call again; customers are met with a welcome message and can be kept in a queue if lines are busy. -
No need for a receptionist.
There is no need to employ an additional member of staff as all calls can be answered by the automated service.
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Makes a small business appear larger and more professional.
Large corporate businesses use welcome messages; make your business seem larger and more established. -
Can be used to market products and services.
Whilst your customers hold the line, why not use the opportunity to inform them of any new products, services or promotions. -
Reduces time and costs.
With no need for a designated receptionist costs are reduced. Call management becomes more efficient.