Give a great first impression of your business by greeting your customers with a welcome message and giving them the option to navigate themselves through to their desired department or person with an IVR.
A welcome message introduces customers to your business when they call. You can then chose to have answer the call straight away or you can choose to place the customer on hold until a line becomes free.
An IVR is a virtual attendant which provides the caller with the option to direct themselves to the right department or person, i.e. press 1 for sales, press 2 for customer care.