Call Management Services

All the services you want, none of the hassle.

IVR Packages & Key Features

At 08Direct each non-geographic number can be supplied with one of our various Call Management packages to suite your business needs. These packages contain services that enable both the smallest and largest businesses to manage and record incoming calls professionally and efficiently.

Think of them as a toolbox packed full of amazing services that will revolutionise the way you handle your calls.

Welcome Message
Function
Access to our portal enables you to make changes as and when you wish

Benefit
Allows you to be in control of your numbers and map then 24/7
Personal Account Manager
Function
Access to our portal enables you to make changes as and when you wish

Benefit
Allows you to be in control of your numbers and map then 24/7
Fax-to-Email
Function
Access to our portal enables you to make changes as and when you wish

Benefit
Allows you to be in control of your numbers and map then 24/7
Online Call Statistics
Function
Access to our portal enables you to make changes as and when you wish

Benefit
Allows you to be in control of your numbers and map then 24/7
Voicemail to email
Function
Voicemail message can be sent to a email address as a WAV audio file

Benefit
Unanswered calls are not missed and are instead sent to email address so multiple users can login and respond to the voicemail quickly
Disaster recovery
Function
Disaster backup can be implemented if internal lines go down etc

Benefit
Business is allowed to continue so calls are never missed in during a line fault or natural disaster
Online control
Function
Access to our portal enables you to make changes as and when you wish

Benefit
Allows you to be in control of your numbers and map then 24/7
Personalised Recordings
Function
Record and upload audio files to the portal or have our in house recording team record them for you

Benefit
All messages can mention your company name and information creating a professional image for your customers
Call Whisper
Function
Enables you to determine the origin of the call i.e. business or personal, company name

Benefit
You will be able to introduce the call as the correct company or department
Hunt or Simultaneous Ring Groups
Function
Divert calls to multiple destination numbers either by calling all operators simultaneously or finding the next available operator

Benefit
Calls can be sent to numerous operators to ensure that all calls are answered quick and efficiently whilst also allowing calls to be spread across the office.
Call Queue
Function
The caller is placed in a queue until the next operator is available

Benefit
Important calls aren’t missed as callers are held within a queue that includes hold music and interval messages. Should customer not wish to wait they can opt out to go to voicemail
Keypad department options
Function
Divert calls to the correct department or member of staff

Benefit
Your customers calls are instantly directed to the correct department to ensure the correct member of staff is dealing with enquiry thus enabling an improved call flow
Missed Call Reports
Function
Market how many calls are answered, diverted to voicemail or left unanswered.

Benefit
Allowing you to understand when the busy times are to ensure that either staffing measures are put in place or additional IVR features can be implemented so calls can be better dealt with
Queue Stats Monitor
Function
Monitor average hold time and understand when your busy periods are

Benefit
Allowing you to understand when the busy times are to ensure that either staffing measures are put in place or additional IVR features can be implemented so calls can be better dealt with
Time of day routing
Function
Also called time conditioning, used for out of office hours, temporary closures etc

Benefit
Calls made during out of hours will not be missed and instead captured on voicemail. Or rather home workers or mobile users will not receive business calls outside of working hours, leaving them to only answer personal calls
Data download
Function
Download call data as a CSV file

Benefit
Customers can extract the call data and upload it into their internal systems for analysis

Free
per month

9.99
per month

14.99
per month

19.99
per month

Auto Attendant

To run a successful business it often feels like there are not enough hours in the day, so let an auto attendant take the strain, saving you money, increasing response rates and delivering excellent customer service.

Call Forwarding

With Call Forwarding you can improve the speed in which you answer business phone calls and reduce the risk of missing an important business opportunity.

Welcome Message

Give a great first impression of your business by greeting your customers with a welcome message and giving them the option to navigate themselves through to their desired department or person with an IVR.

Call Statistics

With every number connected from 08Direct, you will receive access to your call statistics online.

Call Queue

Using a call queue will keep callers on the line until you are free to take the call. This instantly removes the risk of them calling a competitor due to you being unavailable.

Call Whisper

Whether you’re starting a new business or juggling several, call whisper can help you provide a professional image.

Fax To Email

Gone are the days when an often frustrating fax machine is needed as a communication tool as companies switch to a more convenient fax to email service.

Hunt Groups

Every call your business receives could be a sales enquiry so you could missing out on valuable business if you fail to answer every call

Ring Groups

Set up a ring group so that multiple people or locations receive the call simultaneously, so that you can make sure you never miss a business opportunity again.

Voicemail To Email

Do you have too many calls and too little time? You will never have to miss a call again with 08 Direct’s free voicemail to email service.