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RIM

Crisis management – a lesson from BlackBerry

There can be few people who didn’t hear about BlackBerry’s massive service problems last week. A faulty switch at a datacentre left customers unable to use the messaging and web browsing services on their handsets. Initially, BlackBerry tried to play it down, giving little information to the press and customers except short statements saying that…

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BlackBerry’s ongoing service disruption puts RIM under pressure

BlackBerry users now find themselves facing a 3rd consecutive day of service disruption. As a result, RIM, BlackBerry’s maker, whose recent financial results have disappointed investors (we blogged about it here ) is now under further pressure as it faces the prospect of losing subscribers who are disgruntled due to service quality. In addition, BlackBerry’s competitors…

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